French Speaking Customer Service Representative

Our client, a leading contact centre are looking for a French Speaking Customer Service Advisor to join their existing languages team. The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in Italy.

About the role:

• Manage customer interface, inbound/outbound telephone calls and emails
• Obtain and track payment commitments
• Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility
• Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
• Account reconciliations and investigations
• Account management
• Translating customer correspondence – using supported languages only

About you:

• Experience in customer service, ideally in a contact centre-based role
• Speak/write fluent English and French
• Excellent telephone manner
• Legal right to work in the UK

Benefits!

• Basic salary + bonus
• Annual salary increase with length of service
• Excellent staff discounts
• Perk-box
• Childcare vouchers
• Eyecare vouchers
• Real career progression – everyone has developed from within
• Free on-site parking

If you’re looking for an opportunity with realistic career progression within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.

Apply Now