Rapid recruit are looking for a motivated individual to join our prestigious client based in Nelson as a project coordinator You will be joining a very successful manufacturing company that produce high quality bespoke lighting.
The Project Coordinator is a vital member of the team, responsible for delivering in all areas and aspects of each project which vary in size and complexity. The Project Coordinator is responsible for leading, organizing and controlling project activities, under the direction of a Project Manager
SKILLS & ATTITUDES
- Must display a “can do” attitude
- Proactive and professional approach to all tasks
- Excellent communication and customer service skills
- Must be able to multitask as there will be multiple projects to be coordinated at any one time, with multiple tasks to complete within each project.
- Have good order management and team work skills
- Work well under deadlines and have time management skills.
- Must be willing to work within a high pressure environment
- Overtime will be expected during busy periods and to ensure deadlines and targets are met and customer service standards are adhered to.
- Must be computer literate (Excel, Word & Outlook)
- Accept responsibility and accountability for projects assigned to them.
- To ensure communication and customer service levels are kept to a very high standard with the customer at all times. This also includes communication with site contractors. To effectively and accurately communicate relevant project information to the client is crucial.
- Keep the Project Manager informed about project status and issues that may impact client relations that they may not be aware of or that they feel may need dealing with from a higher level.
- To ask all relevant questions at the earliest opportunity to client to ensure production can begin to meet deadlines.
- To keep the deadline and all target dates set by Project Manager in mind throughout the project and to advise Project Manager of any delays.
- To produce documentation for new and existing products for each order using the template documents and systems in place.
- Issue Purchase Orders for component parts within their remit, chase orders and also chase other members of staff who also issue orders for their project. Overall ensuring that all parts arrive within the target deadlines so that manufacture can begin within the target deadlines given to the production team.
- Assist the Project Manager in the review of supplier quotations to ensure that only fair and reasonable pricing is recommended for approval. To ensure to keep in mind that the best price possible is strived for during all ordering tasks.
- Create sales orders for invoicing and booking out component parts purposes.
- Create project manuals for both the file and the production supervisor including images and reference numbers.
- To provide clear, accurate and up to date information and schedules regarding each item going through production is essential to the role. Communicating information to relevant team members, such as change in schedule dates, changes in the project’s requirements, unforeseen complications etc.
- Update delivery calendars and ensure collection boards are up to date
- To be involved in daily production and delivery meetings with the team and Project Manager. Being involved in production meetings enables the coordinator to track the progress and quality of work being performed by production team.
- Use project scheduling and control tools to monitor projects to ensure all of the above is met within the deadlines therefore reducing chances of mistakes when memory is relied on.
- Attend client and site meetings when necessary with or without the Project Manager.
- Assist other project coordinators if necessary, whether assistance is due to less experience or unforeseen circumstances arising.
- Willing to take on the task of another member of staff where possible in the event of absence to ensure project deadlines are still achieved. E.g. ordering raw materials or other components outside of the project coordinator remit in the event the production admin staff member is absent.
- Willing to assist another department where possible to ensure project deadlines are still achieved. E.g. helping to pack items in the event that production is behind schedule for the carrier service.
CUSTOMER SERVICE RESPONSIBILITIES
- Help General Manager to improve customer service experience – in line with logging customer service issues/customer complaints & generating a report
- Organise regular customer service meetings where necessary
- Help office to deal with customer issues and follow problems through to resolution
- Understand company policies, develop and help to implement new policies or improve policies if required
Job Reference: Cha022_1552668904
Salary: Up to £18000 per annum + Dependent on experience.
Salary per: Annum
Job Start Date: ASAP